Privacy Policy

Effective date: 29 October 2026

This Privacy Policy explains how Raj Laxmii Udaipur ("we", "us", "our"), a fire safety products and services business located at 04, Ashok Nagar, Road No.1, Near Fire Brigade Station, Udaipur, Rajasthan, India, collects, uses, shares and protects your personal information when you visit rajlaxmiiudaipur.com, submit an inquiry, buy our products or services, or communicate with us on WhatsApp.

1. Information we collect

• Contact details - your name, mobile / WhatsApp number, email address, company or organisation name and site address.
• Inquiry and order details - the products or services you ask about, quotations, orders, invoices and payment status.
• Service records - details of fire extinguishers, fire alarm and other equipment installed at your premises, including installation, refilling, inspection and AMC (Annual Maintenance Contract) due dates.
• WhatsApp messages - messages, documents and images you send to our WhatsApp business number, along with basic message information such as delivery and read status.
• Website usage data - standard technical information such as IP address, browser type and pages visited, collected by our hosting provider and services like Google Maps embedded on our site.

2. How we use your information

• To respond to your inquiries and send you quotations.
• To process orders, deliver products and carry out installation, refilling, inspection and maintenance work.
• To send you service reminders (for example, extinguisher refilling or AMC renewal due dates), appointment confirmations, invoices, payment receipts and order updates.
• To provide customer support.
• To maintain business, accounting and tax records as required by law.

We do not sell or rent your personal information to anyone.

3. WhatsApp communication

We use the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc., connected to our business management system, to send and receive WhatsApp messages.

• We send WhatsApp messages only to customers who have given us their WhatsApp number and agreed to be contacted on it, for example by filling our inquiry form, placing an order or messaging us first.
• Messages are mainly transactional - reminders, invoices, quotations, order and service updates. Occasionally we may send information about offers or new services if you have opted in.
• You can stop receiving WhatsApp messages at any time by replying STOP, or by contacting us using the details below.
• Messages sent through WhatsApp are also processed by Meta according to the WhatsApp Business Policy and WhatsApp Privacy Policy.

4. Sharing of information

We share your information only where needed, with:

• Meta Platforms, Inc. (WhatsApp) - to deliver WhatsApp messages.
• Our technology service providers - website hosting, email, and the cloud-hosted business management (ERP) system we use to manage customers, invoices and service records.
• Government authorities - when required by law, such as for tax or legal compliance.

These parties may use your information only to provide services to us.

5. Data retention

We keep your information for as long as you are our customer or as long as needed for the purposes listed above. Invoices and accounting records are kept for the period required under Indian tax laws (including GST). When information is no longer needed, we delete it or make it anonymous.

6. Data security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections, password-protected systems and access limited to authorised staff. However, no method of transmission or storage is 100% secure.

7. Your rights

You can, at any time:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Withdraw your consent to receive WhatsApp messages.
• Ask us to delete your information - see our Data Deletion Instructions.

8. Children

Our services are meant for businesses and adults. We do not knowingly collect information from children under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.

10. Contact us